How do I buy the product from ECCS ?

click on this link to go to our secure site for purchasing Public ShareFolder or click on the shop button located at the top of this page

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Where can I get technical support if I buy the product from ECCS?

You can get technical support via email.  ECCS is dedicated to providing quality technical support to clients.  Click Here For Technical Support via Email

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When and How does the product get delivered once I purchased it online?

Our order processing begins immediately once you have placed your order.  It can take up to 24 hours for us to receive your new full license key from Germany.  Once we do receive this key we send it to you with instructions for entering it into your system.

Because of this time lag, you may need a temporary code to keep you operational while you are waiting for your full license.  Please send us an email to psfsales@eccs-seattle.com and request this temporary license and we will respond as quickly as possible to keep you running!

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Is there a manual to work from?

Yes!  click here for a copy of the manual.  This manual is always distributed with the program and should be found with your "setup" programs on your system.

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What  are the system requirements (PC)?

• IBM computer or 100% compatible computer with network card, 
• Pentium processor (min. 266 MHz), 
• 64 MB RAM working storage, with min. 2 MB hard disk storage for the installation of the applications, 
• sufficient hard disk storage for the Public ShreFolder for Outlook^® server PC for the storing of data (e-mails, contacts etc.) 
   

Public ShareFolder Server:

MS Windows versions:

• MS Windows NT 4.0^® SP6a Workstation / Server 
• MS Windows 2000 Professional^®
• MS Windows 2000 Server^® (with Terminalserver as Windows Service)
• MS Windows 2003 Server^® (with Terminalserver as Windows Service)
• MS Windows XP^®

MS Outlook versions:

• MS Outlook^® 97
• MS Outlook^® 98 (Corporate or Workgroup Mode) 
• MS Outlook^® 2000 (Corporate or Workgroup Mode) 
• MS Outlook^® 2002
• MS Outlook^® 2003

Public ShareFolder Client:

MS Windows versions:

• MS Windows 98SE^®
• MS Windows NT 4.0^® Workstation / Server 
• MS Windows 2000 Professional^®
• MS Windows 2000 Server^® 
• MS Windows 2003 Server^® 
• MS Windows XP^®

MS Outlook versions:

• MS Outlook^® 97
• MS Outlook^® 98 
• MS Outlook^® 2000 (Corporate or Workgroup Mode)
• MS Outlook^® 2002 (Corporate or Workgroup Mode)
• MS Outlook^® 2003

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What do I need to do to prepare for install?

Requirements:

Outlook, Outlook 2000 or Outlook 2003:

A MS Outlook (not Outlook Express!!) installed and configured in Corporate and Workgroup mode on the PC/Server, which you are using or which you are going to use as central PC/Server.

Outlook 2002:

An installed and configured MS Outlook (not Outlook Express!!) on the PC/Server, which you are using or which you are going to use as central PC/Server.

as well as

a. a pencil and paper, and 

b. about 45 minutes e.g. for the installation of Public ShareFolder in network with 5 users.

As various network variants are possible, this manual describes the individual steps that are required for a typical server/client installation of Public ShareFolder.

A prerequisite for the installation of Public ShareFolder is a functioning network. 

The problem-free exchange of information must be guaranteed.

Networks:

• MS-Windows® 98SE/NT4.0/2000/XP network with peer-to-peer communication, i.e. without an MS-Windows® NT or MS-Windows® 2000 server
• Microsoft® network with MS Windows® NT 4.0 / or MS Windows® 2000 server, .2003 Server.

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Does Public ShareFolder use a network protocol?

Yes, Public ShareFolder uses the DCOM and TCP/IP protocol. This protocol must be installed and configured on all PCs. You can ask your system administrator about this.

Note:

If a Antivirus has been installed, you must disable all worm blocking features that block the DCOM protocol.

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How Do I Configure MS Outlook^® 98/2000 for the server and client PCs?

Will Public ShareFolder work on a MAC 8.0 or higher?

No, the Mac protocols are different then Microsoft protocols.