All Levels of coverage include:
Quarterly IT Strategy & Planning Meeting
We will prepare a report for you annually and update it
quarterly which will include a review of your systems and recommendations for
the coming 1-3 years. This can be used for budgeting and planning purposes as
well as to ensure that the level of support and services you are receiving is
focused on the right strategic objectives for your organization.
Reporting and Documentation
One of the ways we keep your costs down is by making sure
that we review monthly reports and create and maintain detailed network
documentation.
- Monthly Summary of IT Support
and Systems:
We will provide you with a monthly report on all the
work completed by our consultants and NOC staff. We will also provide a
monthly technical report on all the systems that we are monitoring for you,
including an executive summary on the overall health of your network.
- Create and maintain network documentation:
We will create and maintain network documentation for you beginning
with 6 key documents.
Coverage Plans:
Desktops and laptop machines are used all day, every day and
most small organizations do very little to proactively maintain them. At the
same time employee productivity can be seriously affected if a desktop is not
available to them, which ends up costing the firm money and lost productivity.
We will carry out the following preventative measures to help
keep your desktops in good working order:
- Patch management& deployment
- Anti-Virus signature check
- Spyware detection and removal
- Temporary file deletion
- Disk space/utilization check
In addition, if you have any machines that are more critical
than the main stream and you need them to receive the same monitoring as a
server which provides us the ability to respond if they become inaccessible.
Hardware & Software Inventory Management for Desktops
& Laptops
Keeping track of hardware and
software is an important part of managing your IT. It can help you plan and
budget as well as help to ensure that you are in compliance with all of your
software licensing. If you don’t have the tools in place to automatically track
these things it can be a lot of work to compile this information. We can track
all of your desktop hardware and software in real time and produce a report for
you on a scheduled basis or at a moment’s notice if you need it.
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Proactive
maintenance of servers is critical to ensure reliability, availability, and
maximum longevity. As part of the Server Maintenance plan we will monitor your
servers 24 hours a day, 7 days a week and perform a number of schedule
maintenance tasks as detailed below:
- Monitor Servers 24x7x365: We will be alerted
immediately if our systems detect issues such as low disk space or memory,
high CPU utilization, service failures and more, and we will respond
appropriately to rectify the situation. Our tools enable us to gather usage
and trending information on your servers so we can make proactive, educated
recommendations when they are approaching capacity or are reaching the end
of their lifecycle.
- Patch Management:
We will keep your servers up to date with service
packs and routine monthly security updates. We will ensure that the
maintenance occurs on a schedule that will not disrupt your business during
regular working hours.
- Scheduled Server
Maintenance:
We will take care of the regular server maintenance
tasks that need to be performed, including those that need to be carried out
after normal business hours.
- Server Checks:
In addition to our
automated monitoring and other proactive activities, one of our network
operations center (NOC) staff will log in to each of your servers on a
monthly basis and carry out a comprehensive hands-on health check of the
system.
Hardware & Software Inventory Management for Servers
Keeping track of hardware and software is an important part
of managing IT. It can help you plan and budget as well as help to ensure that
you are in compliance with your software licensing. If you don’t have the tools
in place to automatically track these things it can be a lot of work to compile
this information. We track your server hardware and software in real time and
can produce a report for you on a scheduled basis or at a moment’s notice if you
need it.
24x7 Response
Sometimes it is important for you to have system issues
responded to 24x7. If this is important to your business we can include the
service so that any critical issues that are detected by the monitoring system
are responded to immediately, 24x7 regardless of whether you select this option.
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Network Maintenance is the foundation of any IT system. The
network infrastructure needs to be properly installed and proactively maintained
to provide the highest level of availability and performance. This plan provides
the key elements that are needed to maintain your network infrastructure –
network monitoring from a fully staffed data center, standard application
maintenance, including backup monitoring and management, timely reporting and
robust documentation.
Standard Application and Backup Management
There are a number of standard applications that are required
on every network. We will manage and maintain these for you as part of this
plan. This includes configuring and monitoring the backup solution you have –
one of the most critical pieces to any network.
- Backup software
- Anti-Virus software
- Firewall management software
- UPS management software
Network Infrastructure Management, Monitoring &
Maintenance
There are a number of other components that comprise the
backbone of a network and help to keep it secure and performing at optimum
levels. These routers, firewalls and switches are critical and we will take care
of them for you on an ongoing basis as part of this plan. Some of the activities
we will perform are:
Update firewall/router/switch OS/Software/firmware
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Unlimited
remote support incidents are available to enable your people to get the support
they need fast and at an affordable cost. Most support issues can be resolved
quickly over the phone or Internet so it saves the expense of an onsite visit
and keeps your staff productive. This is one of the key ways that you can
improve the IT service you receive while also reducing costs.
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Few things are
more important to the survival of businesses today than access to their systems
and data. Statistics show that more than 90% of the businesses that lose access
to their data and systems for 9 or more days go out of business. We have
business continuity solutions that can include a documented plan as well as off
site system resources at an affordable price to reduce your risks and give you
peace of mind.
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