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Software Awards
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Services
ECCS is your solution
provider for all your technical requirements. We offer regional on-site and
remote based service in and around the Seattle area. Deciding who to trust
with your system is an important decision, ECCS delivers professional
service with a vast knowledge of:
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Monthly Reporting Summary of IT Work, and System
Status
Documentation created and maintained
Quarterly IT Strategy and Planning meetings
Contact us Today for your Free Security Assessment!
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Data security |
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Network security |
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Power redundancy |
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Data back-up |
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Virus & worm protection |
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Firewalls |
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Spyware protection |
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Spam filtering |
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Software audits |
All Levels of coverage include:
We have been providing proactive and complete outsourced IT Services since
1995.
Quarterly IT Strategy & Planning Meeting We will prepare a report for you annually and update it quarterly which will include a review of your systems and recommendations for the coming 1-3 years. This can be used for budgeting and planning purposes as well as to ensure that the level of support and services you are receiving is focused on the right strategic objectives for your organization. Reporting and Documentation One of the ways we keep your costs down is by making sure that we review monthly reports and create and maintain detailed network documentation.
Coverage Plans:
DESKTOP / LAPTOP MAINTENANCE COVERAGEDesktops and laptop machines are used all day, every day and most small organizations do very little to proactively maintain them. At the same time employee productivity can be seriously affected if a desktop is not available to them, which ends up costing the firm money and lost productivity. We will carry out the following preventative measures to help keep your desktops in good working order:
In addition, if you have any machines that are more critical than the main stream and you need them to receive the same monitoring as a server which provides us the ability to respond if they become inaccessible.
Hardware & Software Inventory Management for Desktops & LaptopsKeeping track of hardware and software is an important part of managing your IT. It can help you plan and budget as well as help to ensure that you are in compliance with all of your software licensing. If you don’t have the tools in place to automatically track these things it can be a lot of work to compile this information. We can track all of your desktop hardware and software in real time and produce a report for you on a scheduled basis or at a moment’s notice if you need it.
SERVER MAINTENANCEProactive maintenance of servers is critical to ensure reliability, availability, and maximum longevity. As part of the Server Maintenance plan we will monitor your servers 24 hours a day, 7 days a week and perform a number of schedule maintenance tasks as detailed below:
Hardware & Software Inventory Management for ServersKeeping track of hardware and software is an important part of managing IT. It can help you plan and budget as well as help to ensure that you are in compliance with your software licensing. If you don’t have the tools in place to automatically track these things it can be a lot of work to compile this information. We track your server hardware and software in real time and can produce a report for you on a scheduled basis or at a moment’s notice if you need it. 24x7 Response Sometimes it is important for you to have system issues responded to 24x7. If this is important to your business we can include the service so that any critical issues that are detected by the monitoring system are responded to immediately, 24x7 regardless of whether you select this option.
NETWORK MAINTENANCE COVERAGENetwork Maintenance is the foundation of any IT system. The network infrastructure needs to be properly installed and proactively maintained to provide the highest level of availability and performance. This plan provides the key elements that are needed to maintain your network infrastructure – network monitoring from a fully staffed data center, standard application maintenance, including backup monitoring and management, timely reporting and robust documentation.
Standard Application and Backup Management There are a number of standard applications that are required on every network. We will manage and maintain these for you as part of this plan. This includes configuring and monitoring the backup solution you have – one of the most critical pieces to any network.
Network Infrastructure Management, Monitoring & MaintenanceThere are a number of other components that comprise the backbone of a network and help to keep it secure and performing at optimum levels. These routers, firewalls and switches are critical and we will take care of them for you on an ongoing basis as part of this plan. Some of the activities we will perform are:
UNLIMITED SUPPORTUnlimited remote support incidents are available to enable your people to get the support they need fast and at an affordable cost. Most support issues can be resolved quickly over the phone or Internet so it saves the expense of an onsite visit and keeps your staff productive. This is one of the key ways that you can improve the IT service you receive while also reducing costs.
BUSINESS CONTINUITYFew things are more important to the survival of businesses today than access to their systems and data. Statistics show that more than 90% of the businesses that lose access to their data and systems for 9 or more days go out of business. We have business continuity solutions that can include a documented plan as well as off site system resources at an affordable price to reduce your risks and give you peace of min
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